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2025 The Interchange: Empower Hour: Customer Service Masterclass: The Ultimate Customer Experience with Dr. Elma Hairston

Date and Time

Thursday Jun 26, 2025
11:30 AM - 1:00 PM EDT

Thursday, June 26, 2025
11:30-1:00

Grab your lunch and join us for a great workshop!

Location

Congdon Yards (The Factory, 3rd Floor)
400 W. English Road
High Point, NC 27262

Fees/Admission

Investment:
$45 Business High Point Chamber Members
$55 Non-Members

Contact Information

Julie Hill, Executive Director, Business High Point-Chamber of Commerce: The Interchange
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Description

Masterclass Objectives:

Connect your brand to the customer experience at every touchpoint (internally and externally).
De-escalate, control the narrative, and remain aligned with your brand values.
Execute greetings and closings that enhance customer satisfaction.
Leverage pull through techniques to facilitate learning.
Key to Success in Customer Service: "How You Show Up Each Day"

Who Should Attend: customer service teams, managers, mid-level managers, financial services, healthcare, furniture market authority, nonprofits, entrepreneurs, local, state and federal government.

Facilitator: Dr. Elma Hairston

Mantra: Why Settle for Good When You Can Become Dynamic!

Dr. Elma Hairston ~ Woman of excellence recipient, Black Ink Magazine Power 100 recipient (most influential North Carolinians), business owner, author, motivational speaker, workshop facilitator, and public servant who shows up with charisma, character, and a collaborative spirit that inspires, enlightens, and impacts all she meets. Hairston’s value proposition stems from an expansive sales and marketing corporate environment where she shares her success story to inspire others to maximize potential by offering keys to success in the business, professional, customer service and brand differentiation space. Hairston is Founder and Managing Director of Dynamic Images International LLC, Career Advancements Consultants and Executive Director of Dynamic Images by the Hairston Group® “Professional Style at its Finest,” a community-centered nonprofit designed to provide core skills training for youth and adults in etiquette, business acumen, and professional presentation.