The Interchange: Customer Service Fundamentals
Date and Time
Wednesday Oct 18, 2023
9:00 AM - 11:00 AM EDT
October 18, 2023 at 9:00AM
Location
The Pattern Room (3rd Floor, The Factory @ Congdon Yards)
Fees/Admission
$40.00 per person
$30.00 for Chamber Members
Website
Contact Information
Julie Hill
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Event Sponsors
Description
The health of a business depends on the strength of its customer relationships. Yet every interaction is different – what pleases one customer won’t necessarily pass muster with another. How do you provide effective customer service across the board? And what takes a customer experience from adequate to excellent? This course will zero in on the fundamentals of customer service. Topics for this course include:
- What exactly is customer service and why does it matter?
- Balancing personal and professional customer service
- Meeting and exceeding customer expectations
- Handing difficult customer interactions
- Working with different customer personality types or cultures
- 4 important skills you need in customer service
Printed courtesy of www.bhpchamber.org/ – Contact the Business High Point - Chamber of Commerce for more information.
400 West English Rd. Suite 201, High Point, NC 27262 – (336) 882-5000 – info@bhpchamber.org