Fall 2026 The Interchange Tech Training | Customer Service Excellence: Creating Exceptional Customer Experiences
Date and Time
Wednesday Oct 7, 2026
9:00 AM - 11:00 AM EDT
Location
The Factory at Congdon Yards
400 W English Road
High Point, NC 27262
3rd Floor Weaving Room
Fees/Admission
$60 | Members
$75 | Non-members
Contact Information
Quineece Huntley
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Description
Course Description
Exceptional customer service is more than solving problems—it's about creating positive, lasting experiences. This interactive course explores communication techniques, active listening, conflict resolution, emotional intelligence, and service recovery strategies that strengthen customer relationships and build organizational loyalty.
Learning Outcomes
- Demonstrate effective verbal and written communication skills
- Apply active listening techniques to understand customer needs
- Manage difficult conversations with professionalism and empathy
- Resolve customer concerns using service recovery strategies
- Deliver customer experiences that build trust and long-term relationships
Recommended Audience: Customer-facing staff
Collaborating Partners:
Printed courtesy of www.bhpchamber.org/ – Contact the Business High Point - Chamber of Commerce for more information.
400 West English Rd. Suite 201, High Point, NC 27262 – (336) 882-5000 – info@bhpchamber.org